Privacy Policy
Forge & Lever ("we", "us", "our") provides AI automation services to businesses. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We collect personal information that you provide directly to us, including: your name and contact details (email, phone, address); business name and ABN; payment information processed through our payment provider Stripe; information contained in files or data you upload to our services; and communications you send to us.
We also collect technical information automatically, including: IP address and browser type; pages visited and features used; and device information.
2. How We Use Your Information
We use your information to: provide, maintain, and improve our AI automation services; process payments and send invoices; communicate with you about your account and our services; respond to your enquiries and provide customer support; comply with legal obligations; and protect our rights and prevent misuse of our services.
3. Your Data and AI Processing
When you use our AI automation services, we process data you provide to deliver the service. We do not use your business data to train AI models. Your data remains your property. We retain processed data only as long as necessary to provide the service, unless you request otherwise.
4. Disclosure of Information
We may share your information with: payment processors (Stripe) to process transactions; cloud service providers who host our systems; professional advisors (accountants, lawyers) as required; and government authorities if required by law.
Some of these parties may be located overseas, including in the United States. We take reasonable steps to ensure overseas recipients handle your information consistently with Australian privacy law.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes using encrypted connections (HTTPS), secure cloud infrastructure, and limiting access to authorised personnel.
6. Your Rights
Under Australian privacy law, you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your information (subject to legal requirements); and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.
7. Cookies and Analytics
Our website may use cookies and analytics tools to improve user experience and understand how our services are used. You can configure your browser to refuse cookies, though this may affect functionality.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated date.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Forge & Lever
Email: ben@forgeandlever.com
Location: Perth, Western Australia